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Shepley has partnered with Andersen Corporation as our major window and exterior door manufacturer. Shepley is a member of the Andersen Dealer Service Network, allowing us to handle service and warranty issues, and giving us full access to the parts and resources we need to provide you prompt and effective service. The Shepley Service Department consistently scores in the highest percentiles of customer satisfaction surveys.
Mark Hambly, Shepley Service Manager, has been with the company for 15 years. He is known for his pleasant demeanor and ability to solve all problems. Through the years, Mark has picked up some great tips and tricks that he is eager to share with building professionals. Tap in to this great resource by attending a product dinner (check out our events calendar) or scheduling a site visit and learn how to save valuable time with installations and avoid call-backs from using improper techniques. You can also access installation videos on the Shepley YouTube channel.
Dede Miller, Shepley Service Coordinator, started with Shepley 11 years ago. She is responsible for coordinating site visits and repair calls for all service cases. Dede gets the parts you need, when you need them!
To schedule a service visit, contact your Shepley sales representative or call the Shepley Service Department at 508-862-6219.