April03

COVID-19 Response & Updates

At Shepley, nothing is more important to us than the health and safety of our customers, employees, and community. We are fully committed to serve our customers the best we can while taking the necessary precautions to keep everyone healthy & safe. We are keeping a close eye on reports concerning coronavirus (COVID-19) and will continue to keep you updated with any changes. Please continue reading below for our latest updates.

Status Update: Friday, April 3, 2020

Shepley Sales Staff for all of our locations are available to serve you via phone or email.
Click here to contact your Sales Team directly.

Hyannis & Wellfleet
OPEN for pickups and deliveries, Monday-Friday 7AM-5PM.
We will be closed on Saturdays until further notice.

Showcase
Currently closed to walk-in visits and appointments.

Nantucket
Currently closed due to Nantucket Building Moratorium in effect until 4/6/20. Our sales staff is working remotely and available via phone, 508-325-0400, and email. No deliveries will be made. Customer pick-ups can be arranged by appointment only.

Send Payments by Mail
In an effort to maintain a safe and healthy working environment, we ask our Nantucket, Wellfleet, and Hyannis customers who usually drop off payments to mail them to our Hyannis office.
Shepley Wood Products
216 Thornton Drive, Hyannis MA 02601

For details on COVID-19 guidelines and procedures for all construction sites and workers at all public work, please click here.
For updates on the Nantucket Moratorium, please click here.
For information on Cape Cod Building Permits & Inspections, please click here.

Wednesday, April 1, 2020

Many people are working remotely from home these days. This has been a big change and required adaptation not only from a technology standpoint, but also from a job and lifestyle standpoint. Some of the best advice and tips we have heard for working from home are:

  • Treat your work day at home as you would at work. Get up at your normal time, dress for work, and plan your schedule and stick to it.
  • Set up a quiet office space. Don’t try to work from the kitchen table. Get separation from kids, pets and family members.
  • Create structure and routine to help order your day.
  • Set your goals and maintain a to do list and a follow up list. Measure your progress towards those goals and keep your co-workers updated.
  • Use a conferencing app with video to stay in touch with your team.
  • Don’t get side tracked by the many distractions available on the Internet.
  • Make sure you get some exercise. You’ll feel better and stay healthier.
  • Treat your weekdays like school nights. Get the sleep you need and leave the late nights for the weekend.
  • There is nothing like working from home to make us all appreciate the social benefits of interaction with others in the workplace.


This too shall pass! We can’t wait to see you face to face. 

Stay Safe, Stay Focused, Stay Healthy, and Stay Diligent. 

Thank you,

Tuesday, March 31, 2020

We still see a very wide range of behavior with regard to the COVID-19 threat. Some people are still not taking social distancing and hygiene as seriously as we all need to. Old habits in today’s situation are very bad habits. We cannot urge you enough to take the Governor’s COVID-19 Guidelines and Procedures and not only read through them carefully but highlight them and post them on your jobsites. It is our job to manage our businesses and jobsites to these standards. It is our responsibility to keep our workers and the general public safe. We must enforce:

  • Zero Tolerance for employees reporting to work sick. Confirm with staff that they are healthy and symptom and exposure free.
  • Use proper Personal Protective Equipment.
  • Absolute 6’ minimum of Social Distancing and no physical contact with others.
  • Regular cleaning and disinfecting of all sites and equipment, as well as frequent hand washing.
  • Schedule workers and subs so as to keep people segregated on jobsites.
  • Use phone or video conferencing for all contact instead of face to face meetings.
  • Have proper wash stations or disinfectant stations and ensure that supplies are sufficient.

Stay Safe, Stay Focused, Stay Healthy, and Stay Diligent. 

Thank you,

Monday, March 30, 2020

Human nature being human nature, if you take three people in the same place and ask them about the Coronavirus, you are likely to get three different answers. One may under play the dangers, one may take a middle ground, and the third may be in panic. The bottom line is that our responses to COVID-19 will not be the same as everyone else’s. The one thing we know in an emergency, is to plan for the worst, not just hope for the best. Be realistic that this is a very scary situation because of the number of unknowns.

As in any challenging situation, we must concentrate on the things we can control, and not spend our time agonizing about what we can’t. We as an industry have been spared from shut down as an “Essential Service” to the Commonwealth under the Governor’s Order of March 23rd, titled “Assuring Continued Operation of Essential Services in the Commonwealth.” We must remember that our ability as suppliers and building contractors to continue to operate under that order is up to us. That order is not a permanent guarantee and it does not give us absolute right to be in business. It does give us the opportunity to operate and serve our clients but also hinges on our living up to our responsibilities in the area of safety and containment of the virus. The Governor has spelled out strict guidelines. Please click here to review the guidelines.

It is our responsibility as Essential Service providers to live up to every one of the Governor’s Guidelines. If some of us do and some of us don’t, we will risk the continued spread of the virus and that can lead to more severe quarantines and even full shut down. Please refer to the Governor’s COVID-19 guidelines and make sure your business complies with all of them. Review carefully with your crews and ensure the guidelines get followed consistently. Make sure you have the right personal protective equipment, disinfectant, and wash stations in place and available to all workers. Post these guidelines on all your jobsites and make sure you hold people to them. Success in preventing the spread of the Coronavirus is up to every one of us.

Stay safe, stay healthy, stay focused and stay strong!

Thank you,

Friday, March 27, 2020

The past two weeks have been the two longest weeks anyone can remember. These two weeks have felt more like two months for most of us. Our biggest challenge right now is to stay strict with social distancing and health & safety protocols. Those are the measures that will slow down and help eradicate this pandemic.

As we all try to find the balance between making a living and staying safe, we need to be very vigilant and very careful. A lot of the workforce in this country is not able to go to work and make a living. We are incredibly fortunate to live where we live and work in the industry we work in. Let’s not take one bit of this for granted. We all need to be fully focused on social distancing, hygiene, and safety. We need to help one another and remind each other when anyone starts to get casual in their approach to staying safe.

We have told our staff that if they do not feel safe doing what they have been asked to do, they should stop and consult with us. We will find a right way to accomplish what we are being asked to do….not just the quick or easy way, the safe way. Health and safety are critical to all of us.

Stay safe, stay healthy, stay focused and stay strong. This too shall pass and with the strength of our partnership we will get through this.

Thank you,

Thursday, March 26, 2020

Yesterday, Wednesday March 25th, Governor Baker issued a clarification of his March 23rd order specifically stating that towns and cities do not have the right to put a moratorium or stop order on construction. His position is that new construction is critical to keeping the cost of housing within reach, and that construction is an important part of our economy that we cannot afford to lose. Several towns, as well as the city of Boston, have disregarded the Governor’s order even though that order specifically supersedes the authority of the local cities and towns on these matters.

Our industry offers the potential to allow business to continue with lower risk relative to almost any other industry. Office staff can work from home, and jobsites can be quite easily managed with proper social separation and health and safety protocol. The key is how we, as members of the industry, manage ourselves, our staff, and our jobsites. I believe we have a real opportunity to set the proper standards for safety and to show the public our leadership by how we stick to those standards.

Homeowners are scared for their lives right now. Think of how you’d feel living next to a job that didn’t look organized or safe and had a parking lot full of pick-up trucks and workers milling around not maintaining proper distancing. That image is what is causing people to call for shut downs. Now picture a jobsite with proper signage at the entrance, spelling out the guidelines for having 10 or fewer employees on-site at any one time, listing the safety protocol required, the steps being taken to ensure a healthy job site, and the name of the general contractor listed with a phone number for any questions or concerns. That can go a long way towards showing that we, as an industry, care about doing the right thing and in building public trust.

Please contact the Home Builders and Remodelers Association of Cape Cod or your local home builders association to see how we can pull together on these issues. Governor Baker has supported our industry and our ability to stay operating. Let’s prove to him what a good move that is.

Stay safe, stay healthy, stay focused, and stay strong.

Monday, March 23, 2020 – PM Update

The construction industry has been listed as an essential business and Shepley will continue to operate as follows:

Hyannis
We will be open, operational, and making deliveries.
508-862-6200

Wellfleet
We will be open, operational, and making deliveries.
508-349-2280

Nantucket
We will be available by phone with sales people working remotely from home. No deliveries will be made. A Nantucket Building moratorium and a stay at home order are in effect until Monday 4/6/20.
508-325-0400

Although we are listed on the Commonwealth’s Essential Services list (page 3) and contractors are listed (page 8), a local ban or moratorium as introduced in Boston and on Nantucket can supersede the Essential Services designation and stop our ability to operate, as it has in these two markets already. Our ability to operate our businesses depends on us flattening the coronavirus curve. Doing this will require changes in behavior and safety protocol. For everyone’s good, please treat this seriously. There is strength through partnership.

We will continue to update you as the situation develops.

Thank you,
Tony Shepley

Monday, March 23, 2020 – AM Update

Our Hyannis and Wellfleet branches are open and operational. We will continue to set up orders for both customer pick-ups and deliveries. Please reach out and connect with your sales team for all pick-ups. All sales staff, both onsite and working remotely, have access to computers and phones. 

In observance of the “Stay at Home” regulation on Nantucket Island, operations staff at our Nantucket branch will be onsite in a reduced capacity until 5:00pm on Monday 3/23 for pick-ups. All Nantucket sales personnel are working remotely and accessible by phone to help with quotes, takeoffs, questions, and orders for when the Stay at Home order is lifted on Monday, April 6th.

Governor Baker has been quoted as saying that he considers material supply and residential construction and repair an “essential industry” and does not want to shut us down. We know that this hinges on two factors, the spread rate of the COVID-19 virus and our industry’s ability to work safely to maintain CDC protocols to slow down the virus. We need to take every possible step to keep our workers and our customers healthy.

Click here for a set of guidelines from the CDC. Please consider sending this along to others and posting copies on your jobsites or in your work place. When in doubt, please self-quarantine. Remember that someone carrying the virus is contagious days before they actually exhibit symptoms. Don’t put others at risk. Think of those around us. Strength through Partnership

Sincerely,
Tony Shepley

Sunday, March 22, 2020

Thank you to our staff for doing a tremendous job this week of filling all orders and getting all credit pickups done. Our Hyannis Operations crew has worked every day this week including today (Sunday) to stay ahead of demand. We are up to date.

Thank you to our customers for being patient with the changes we have brought about to ensure the safety of all, customers and employees alike. Your health and safety is our most important priority. Going into the new week tomorrow, we will be continuing with proper social distancing including keeping visitors out of our buildings, proper hygiene, and greatly enhanced disinfecting and cleaning. Most of our sales and administration staff are set up to work from home to reduce our people density in our facilities.

On Friday 3/20, Nantucket Island had its first confirmed case of the Coronavirus. They will put a “stay at home” order into effect on Monday 3/23 at 5 PM to flatten the curve of the virus. Being on an island, 30 miles out to sea, puts a special pressure on residents and they need to take extra measures.

We all need to do our part in preventing the spread of the virus. It is important to remember that someone may be contagious days before they exhibit symptoms. For the sake of your family and others, it is better to be cautious, to self quarantine, and to follow all CDC guidelines.

Please stay safe and stay healthy. We will continue to keep you updated daily. We are in this together. There is strength through partnership.

Sincerely,
Tony Shepley

Friday, March 20, 2020

We have all had a lot to digest this week. We certainly are all dealing with different protocols and a lot of new information. Uncertainty is now the biggest concern for most people. Trust the facts, not the wild rumors…and of those there are many.

We have heard good stories of our customers reaching out to various building departments and offering up solutions that protect the safety of building inspectors by using alternative means to keep inspections going and allowing projects to move ahead. 

Some building commissioners are allowing photographs to be used as documentation for parts of the inspection process, such as nailing inspections. Others are allowing affidavits, in the manner of controlled construction, from engineers or design professionals to take the place of standard inspections. 

Other Building Departments have agreed to do inspections if the site is vacated prior to the inspection and the inspector can perform the walk-through alone with the builder available to answer questions over the phone. We urge you to reach out to your building commissioner to offer whatever you can to help them. They are in this just as deep as the rest of us. This is a perfect time to find ways to work together.

We will keep you posted daily as to what we are seeing in the field. We urge you to call us with anything we can do to help, questions we can answer, or concerns we can address. Our main numbers in each branch can get you right through to any of our sales staff or managers, whether on-site or off-site.

Hyannis: 508-862-6200  
Nantucket: 508-325-0400
Wellfleet: 508-349-2280

In all three branches, Hyannis, Nantucket, and Wellfleet, we are proud of the way that so many of our people have stepped up. The worst of times can bring out the best in people.

Sincerely,
Tony Shepley

Tuesday, March 17, 2020

There is a lot of emotion, confusion, misinformation, and panic circulating today, St. Patrick’s Day March 17, 2020. Any time that a Google search brings up “ toilet paper” ahead of “Tom Brady”, we can be sure things are off balance. It is up to all of us to pull things back to normalcy. As sure as St. Patrick drove the snakes out of Ireland, we will contain and defeat COVID-19. The best path to that end is to keep our wits about us. 

Here is an update on what we are doing today.

  • We are in full operation in Hyannis, Nantucket and Wellfleet. 
  • Our Showcase is open by appointment only. Please call ahead to schedule a visit.
  • We are well equipped with inventory.
  • Our suppliers are shipping to us.
  • We are making deliveries as usual, but being careful with person to person contact on jobsites to limit risk of contagion to our customers and our employees.
  • We have close to a third of our total staff working remotely with full computer and phone access to cut down on people in our office and to limit risk.
  • We are asking any customers coming in to our branches to follow safety protocol to limit exposure risk. 
  • If you visit a branch, please go directly to the front sales counters to learn more.
  • We are getting a large amount of calls for material deliveries and will be filling all those orders. With a high order volume can come some delays, so please prioritize what you need. 
  • We will be working overtime, with extended shifts and through the weekend to take care of your needs. 

Everyone should be on high alert with regard to safe hygiene and taking preventive measures.

  • Stay well hydrated to wash any virus into your digestive system, where the virus cannot live. Gargle with warm salt water when you can.
  • Wash your hands frequently.
  • Maintain at least 6’ of separation from others.
  • Be alert for any coronavirus symptoms and call your doctor if you think you are experiencing these symptoms including dry cough, runny nose, sore throat, fever, and difficulty breathing.
  • Keep away from others if you don’t feel well.

We will communicate daily with updates via email and our website.

Thank you for your patience and your help to control panic rather than feed it. Our hearts go out to those who have been affected by the virus or whom have had family members stricken. The important way we can help is to stay calm and collected.


Sincerely,
Tony Shepley

Monday, March 16, 2020

To our valued customers,

At Shepley, nothing is more important to us than the health and safety of our customers, employees, and community. During this challenging time, we are prioritizing the health and well-being of our employees and customers and want to assure you that we are taking it very seriously. We are keeping a close eye on reports concerning coronavirus (COVID-19) and implementing guidelines from the Center for Disease Control and Prevention and World Health Organization, as well as state and local authorities.

We will be open with regular business hours at our Hyannis, Wellfleet, and Nantucket locations. Our offices and yards will remain open for pick-up orders. We will work diligently to make sure there is little to no disruption in our delivery services. Our Shepley Showcase building will be open by appointment only. 

As always, our sales team is available to assist you via phone or email; at this time these are the best modes of communication regarding new or current orders. We are prepared to revise our procedures as the situation evolves and will notify you with any changes. Please be sure to check our website for the latest updates.

While a safe and clean work environment are always a top priority for us, we have taken the additional steps to protect our employees and customers:

  • All scheduled customer events through April 30, 2020 have been postponed.
  • Our employees will follow safe-distance protocol and avoid contact on jobsites during deliveries.
  • We have increased the frequency of cleaning and sanitizing all common areas, counters, door handles, etc.
  • Our employees are using CDC-recommended hand washing practices.
  • We are monitoring all staff and requiring anyone showing signs of a fever or cough to stay home.

Lastly, although there is much uncertainty around the situation, we are grateful that we work with an incredible team of employees, suppliers, and customers. I am very proud of our team’s tireless efforts to support our customers and each other, every day.

Thank you for being a loyal customer and your continued trust as we strive to provide the best service for you during this time. 

Sincerely,
Tony Shepley

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Central Location:

Hyannis Office

216 Thornton Drive, Hyannis, MA 02601
Phone: 508-862-6200
Toll-free: 800-227-7969
Facsimile: 508-862-6012
Directions

Shepley Showcase

75 Ben Franklin Way, Hyannis, MA 02601
Phone: 508-862-6228
Toll-free: 877-909-7227
Facsimile: 508-862-6047
Directions

Nantucket Office

6 Lovers Lane, Nantucket, MA 02554
Phone: 508-325-0400
Facsimile: 508-325-0359
Directions

Wellfleet Office

2238 Route 6, Wellfleet, MA 02667
Phone: 508-349-2280
Facsimile: 508-349-3078
Directions