Operations Manager

Responsibilities include the following, but are not limited to:

Operational Goals & Strategy (40%)

• Provide vision and strategy around company-wide operations.
• Create operational goals in collaboration with senior leadership.
  • Track and analyze data needed to establish goals and plan effectively.
  • Provide regular updates regarding overall operational productivity and efficiency (OTIF, turnaround time, errors…).
  • Evaluate operational procedures on a regular basis with a focus on continuous improvement.
• Work closely with the Sales Manager to ensure customers and sales staff are well supported.
• Develop relationships with our customer base to ensure customer satisfaction.
  • Be familiar with our customers’ work and our market.
• Work with Inventory Control to ensure correct inventory, strategizing and implementing systems and safeguards to reduce shrink.
  • Work with purchasing department to ensure an open line of communication on new product, product changes, and needs.
  • Keep inventory levels in line with seasonality and demand.
• Work with the CFO to monitor operating costs, budgets, and resources.
• Know our competitors and identify opportunities to differentiate Shepley in the market.
• Maintain familiarity with developments in our industry and equipment.
  • Identify new tools, resources, and technology to best support staff and desired workflows.
• Responsible for safety initiatives and compliance with OSHA regulations across all three branch locations.
• Be proficient in all positions in the operation of the yard.

Leadership & Development of Operations Staff (40%)

• Lead and inspire a team of operations employees who are knowledgeable, professional, and enthusiastic.
• Establish relationships with employees by keeping them informed and by listening to their needs.
• Responsible for overall supervision of employees in Dispatch, Millwork Warehouse, Credits, Lumber Warehouse and Yard, and the Mechanic Shop in the Hyannis location.
  • Conduct annual performance reviews in support of company culture.
  • Manage schedules and coverage. Oversee all vacations and scheduled time-off in operations. Manage overtime costs.
  • Confirm the department stays within the annual budget.
  • Ensure that all department employees follow company policies and procedures.
• Support employees in meeting goals productively, safely, and within workforce budget.
  • Be familiar with daily demands and ongoing projects. Be able to jump in and help as needed.
  • Be proficient in all positions in the operation of the yard.
  • Go on jobsites to provide coaching on deliveries and support the customer relationship.
• Identify training and development needs for operational employees. Create career enhancement and advancement opportunities.
• Participate in the recruitment and onboarding of operational employees.

Organizational Leadership (20%)

• Support a company culture of collaboration, innovation, and recognition.
• Act as an ambassador of Shepley in the community and represent the organization at industry events.
• Be part of a collaborative senior management team.
  • Identify and achieve company goals.
  • Work in concert with senior leadership to set standards for trust and Level 5 leadership.
  • Be collaborative with the other department leaders to identify opportunities for improvement and guide the organization in the right direction.
  • Encourage growth and development of all Shepley employees.

Monday – Friday, 7 a.m. – 5 p.m.; some nights and weekends as needed.

Office, Warehouse and Yard environment.

• Repetitive stooping, twisting
• Sitting for long periods of time
• Repetitive squatting, kneeling
• Prolonged standing, walking
• Driving
• Exposure to all forms of weather conditions
• Lifting over 50 pounds

• Demonstrated leadership skills: "Level 5 Leadership” – a combination of personal humility and ambition that allows you to put the organization and others first; Demonstrate genuine caring and empathy; Build loyalty by showing a service above self approach; Show humility and honesty. Take responsibility. Model the leadership skills we ask of others; Have the emotional agility to fully listen, to stay open, and to push credit out to others; Establish genuine trust and confidence with your teams; And, must support everyone’s participation in vision, leadership and problem solving.
• 5 – 8 years’ experience in operational leadership and people management – preferably in the building supply industry but not required.
• Excellent interpersonal and communication skills (both written and verbal).
• Knowledge of operational best practices and overall comfort with technology.
• Strong business aptitude and basic business accounting.
• Excellent problem-solving skills and strategic thinking.
• Familiarity with building materials product and lumber and construction preferred.
• Valid driver’s license.

• High school diploma or equivalent.