Frequently Asked Questions | Shepley Wood Products
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Frequently Asked Questions

FAQs

We want to give you the resources and information to be successful. We're here to make your job easier.

Shepley is a wholesale dealer and specializes in supplying builders and building professionals. All purchases must be made using a Shepley account. Applications are available online or at any of our sales offices in Hyannis, Wellfleet or Nantucket.

You can choose a builder by their reputation, by projects of theirs that you’ve seen and liked, by referral from friends or satisfied customers, or by referral from us. It is important to match the builder’s skills to the job and also to find someone who is a good personality match. Building is an intimate process that requires a lot of decision making. You want a builder who can help you through and who can clarify, not confuse. Your builder is your guide.

Because there are so many options available, most items need to be ordered. We have relationships with many window and door suppliers, so we can get you exactly what you want. Many times your order will be here in one to three business days. We are experts at special orders and very experienced at helping you order not only what you want but also what you need, for our demanding New England environment. We’ll help you get it right, the first time.

Shepley gets more practice selling building materials than anyone in this market and that means we can buy it right. Remember the old adage, “You get what you pay for”? Too often consumers fall for the bait and then find they got switched. There are no price miracles out there and we’re happy to go head to head with any big box. What you’ll get from us at no extra charge is the deepest bench of talent on any team in this market. We sell it, we service it and we stand behind it.

We deliver within a 75 mile radius of our Hyannis office at no charge. Often times we can offer you same day delivery if the order is placed in the morning. One day notice is sufficient for the delivery of stock materials on the Cape or Nantucket. For deliveries outside of our standard delivery area please contact your sales person for consideration.

With approval from the account holder a third party can pay for an order online using our secure payment portal or in person with valid Customer ID and quote or order number. Credit cards from a third party will not be accepted over the phone.

The primary account holder may make a payment on their account over the phone with a card tied to the account holder by name and/or business name.

Still have questions?

We're here to help. Visit our team page to connect with someone directly, or use our contact page for additional contact information.