Shepformation Monthly Newsletter
Information, resources, and news from Shepley for building professionals on Cape Cod and Nantucket.
Customers May Not Always Be Right, But It’s Our Job To Help Them Get There!
Let’s never forget that customers are our only reason for being able to succeed and stay in business. My dentist has a sign on his wall that says, “Ignore your teeth, they’ll go away”. Doesn’t that work for customers too? Our customers are...
Make Summertime The Right Time
We work in a cyclical business that has its ups and downs due to the seasons and weather, but there is a puzzling difference between the Cape & Islands and the rest of New England. In our market, construction slows down during the summer,...
No, I am not on your vacation (but I’m still glad you’re here)
The easiest thing we do by the end of August is to begin to resent some of our summer visitors. Looking at them from our native perspective, it’s clear that they aren’t too sure where they’re going, not too urgent to get...
“We should all be concerned about the future because we will have to spend the rest of our lives there.”
Charles F. Kettering, American Engineer
What’s In Your Pocket
Folding pen knives have been around since the 15th century and served many purposes including sharpening a lot of quill pens in the years leading up to the 1800’s. Blades became longer and jack knives became popular...
Calmer Choice
“It is not necessary to change...but then again, survival is not mandatory” Edward Deming I believe we can also credit Mr. Deming with one of my all-time favorites, “You get what you inspect, not what you expect”. Plentiful are the ways...
What You Want Isn’t Always What You Need
How many times do we, or our homeowner clients, look at one aspect of a situation without considering the whole picture? A perfect example is one I ran across in which a builder asked me to review a disclaimer he had written. The homeowner...